The worst shopping experience ever.
"The worst shopping experience ever. I bought a Deryan Explorer for my son. I placed an order on this website on September 28th, and the package was delivered quickly. I received it on September 30th, but I have been having problems with it ever since. When we tried to assemble the bicycle, we discovered that the front wheel fork was the wrong size. It may have been a manufacturing defect, but the measurements did not match the wheel at all. The fork was clearly too narrow. After I contacted Deryan, they asked me to send photos and promised to send a replacement fork soon so I could assemble the bicycle for my son. They never sent it. When I contacted them again and asked to return the bicycle because the fork had never arrived, they agreed to issue a refund. So I sent them the bicycle. Now I am struggling to get my refund. According to the tracking information, the parcel containing the bicycle was delivered to Deryan on October 17th. Today is October 28th, and I still have not received a refund. I shop online regularly, and I have never experienced this level of incompetence. Never buy from Deryan"
